Everyday work

Refunds

If a customer brings something back or a sale was rung up by mistake, you can refund it. The refund is recorded in your reports, so the books stay accurate.

How to issue a refund

  1. Open the sales / transactions history.
  2. Find the sale you need and open it.
  3. Tap "Refund" and, if you want, enter a reason.
  4. Confirm — the refunded amount will show up in your reports.
Issuing a refund
Refunding a sale with a reason
Reason for the refund. Enter a reason (defective product, cashier error, customer changed their mind) — it helps you spot patterns and avoid them next time.

Effect on reports

A refund reduces total revenue for the period and appears as a separate figure in your reports, so you always see the real numbers.